FAQ · Frequently Asked Questions

Answers for Global Automation Buyers

The top 10 questions electrical automation distributors, wholesalers and engineers ask us most — answered honestly, so you can order with confidence.

01

Are you a manufacturer or a trading company?

Changsha Chusoon Technology Co., Ltd. is a professional manufacturer and exporter of electrical automation components, established in 2013 in Changsha, Hunan. We run our own production lines for power electronic parts (SCR & GTO, thyristors, switching power supplies, electroplating power supplies, etc.) and combine them with certified partner factories for PLCs, VFDs, relays, sensors and meters.

What this means for you: factory-direct pricing, stable stock, traceable quality — and one accountable supplier for your whole BOM.

02

Are your products original, or compatible replacements?

We supply both genuine lines and high-performance compatible replacements. Our compatible parts are engineered to match mainstream brands on dimensions, wiring, ratings and parameters — for PLCs, VFDs, contactors, relays, circuit breakers, sensors and more.

Before you order we clearly state the product type and provide datasheets and cross-reference tables, so there are no surprises. Function test reports and photos can be provided for every batch.

03

What is your MOQ? Can I start with a small order?

Very flexible. For standard catalogue items we accept sample / trial orders from just 1 piece, and we often stock 3,000+ SKUs ready for instant dispatch.

Mixed orders are welcome — combine different models in one carton. For OEM/ODM and private-label production, the minimum quantity depends on the item and is confirmed case by case.

04

Do you offer OEM / ODM and private label?

Yes. We support private label, custom logo & colour, custom packaging and printing, parameter defaults, and even PCB-level adjustments for power modules. Full ODM from specification to finished product is available for distributors who want to build their own brand.

Send us your target specifications or a reference sample and our engineering team will confirm feasibility within 24–48 hours.

05

What about quality control and certifications?

  • Quality management system built to ISO 9001 standards — IQC, in-line inspection and final OQC on every batch.
  • Key products carry CE and RoHS compliance.
  • 100% function testing on critical power components before shipment.
  • Third-party inspection (SGS, TUV, BV) and pre-shipment video inspection are both welcome.
06

What payment methods do you accept?

We accept T/T (bank transfer), PayPal, credit card and Western Union.

For new customers the usual arrangement is a 30% deposit with the balance paid before shipment, or 100% PayPal for small trial orders. After a period of smooth cooperation, we are glad to discuss open account terms, L/C or D/P for regular volumes.

07

What is your lead time and how do you ship?

  • Stock items: dispatch within 1–3 working days after payment.
  • Production items: typically 7–15 days depending on the series.
  • Express (DHL / UPS / FedEx): 3–7 working days door-to-door worldwide.
  • Air freight and sea freight (FOB / CIF / DDP) available for bulk orders to 80+ countries.

A tracking number is provided as soon as your parcel is shipped.

08

Do you provide warranty and after-sales support?

Yes. We offer a 12–24 month warranty against quality defects (period depends on the product line). If a unit arrives damaged or fails under normal use, we replace it — no long arguments, no hidden costs.

Our export team provides 24-hour online technical support, wiring/parameter guidance, troubleshooting documents and free selection advice for the lifetime of your projects.

09

Can you help me find hard-to-source or discontinued models?

Absolutely. Send us the brand, model number, photo or parameters and we will cross-check across our own stock, certified factories and long-term sourcing partners. Many obsolete, rare or cross-brand equivalents that other suppliers cannot find are located within days.

Distributors can also send a full BOM list — we quote and consolidate the whole list in one shipment, saving you freight and management time.

10

What information do you need to send me a fast, accurate quote?

To quote within 24 hours, the more you share the better:

  • Product name and model number (or reference/brand if you only have an image).
  • Required quantity.
  • Destination country / port.
  • Target brand, specification or a link to the original part.

The quickest channel is an email to sales01@chusoon.com, our inquiry form, or WhatsApp at +86 152 0045 1163.

Can’t find what you need? Explore our product range or contact our team — we normally answer the same day.

Ready to Source with Confidence?

Send us your target models or a BOM list — get a factory quote within 24 hours.

Get a Quote Now

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